RETURN & REFUND POLICY
Return and Refund Policy
At Orbital X, we are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy ensures that you have a clear and straightforward process to follow.
Return Policy
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Eligibility for Returns:
- Products are eligible for return within 5 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Products that are damaged, altered, or not in their original condition will not be accepted for return.
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Non-Returnable Items:
- Certain products, such as personalized items, perishable goods, or intimate apparel, may not be eligible for returns. Please check the product page for return eligibility.
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Return Process:
- Contact our customer support team within 5 days of delivery via support@orbitalx.shop or call us at +91 9842123548.
- Provide your order number, reason for return, and any supporting images (if applicable).
- Once approved, we will share the return instructions and address.
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Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
- We recommend using a trackable shipping service to ensure the return reaches us safely.
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Return Address:
- All returns must be sent to the following address: Orbital X
Neeti Bagh
New Delhi 110049
India
- All returns must be sent to the following address: Orbital X
Refund Policy
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Eligibility for Refunds:
- Refunds are issued once the returned item is received and inspected.
- If the return is approved, the refund will be processed to the original payment method within 7-10 business days.
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Partial Refunds:
- In certain cases (e.g., items not in original condition or missing parts), only a partial refund may be granted.
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Non-Refundable Situations:
- Refunds are not applicable for items that do not meet the return criteria or are returned after the 5-day window.
Exchange Policy
- We currently do not offer direct exchanges. If you need a different product, please initiate a return for a refund and place a new order.
Contact Us
For any questions or assistance regarding returns and refunds, feel free to reach out to us at support@orbitalx.shop or call us at +91 9842123548. Our address is:
Orbital X
Neeti Bagh
New Delhi 110049
India
Our team is here to help!