RETURN & REFUND POLICY

Return and Refund Policy

At Orbital X, we are committed to providing a seamless shopping experience. If you are not completely satisfied with your purchase, our Return and Refund Policy ensures that you have a clear and straightforward process to follow.

Return Policy

  1. Eligibility for Returns:

    • Products are eligible for return within 5 days of delivery.
    • Items must be unused, in their original packaging, and in the same condition as received.
    • Products that are damaged, altered, or not in their original condition will not be accepted for return.
  2. Non-Returnable Items:

    • Certain products, such as personalized items, perishable goods, or intimate apparel, may not be eligible for returns. Please check the product page for return eligibility.
  3. Return Process:

    • Contact our customer support team within 5 days of delivery via support@orbitalx.shop or call us at +91 9842123548.
    • Provide your order number, reason for return, and any supporting images (if applicable).
    • Once approved, we will share the return instructions and address.
  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item.
    • We recommend using a trackable shipping service to ensure the return reaches us safely.
  5. Return Address:

    • All returns must be sent to the following address: Orbital X
      Neeti Bagh
      New Delhi 110049
      India

Refund Policy

  1. Eligibility for Refunds:

    • Refunds are issued once the returned item is received and inspected.
    • If the return is approved, the refund will be processed to the original payment method within 7-10 business days.
  2. Partial Refunds:

    • In certain cases (e.g., items not in original condition or missing parts), only a partial refund may be granted.
  3. Non-Refundable Situations:

    • Refunds are not applicable for items that do not meet the return criteria or are returned after the 5-day window.

Exchange Policy

  • We currently do not offer direct exchanges. If you need a different product, please initiate a return for a refund and place a new order.

Contact Us

For any questions or assistance regarding returns and refunds, feel free to reach out to us at support@orbitalx.shop or call us at +91 9842123548. Our address is:

Orbital X
Neeti Bagh
New Delhi 110049
India

Our team is here to help!